Shipping & Returns
Many items ship same or next day, however due to huge influxes of orders we often receive, it may take 3-5 business days to ship your order. We appreciate your patience and always do our best to ship quickly.
Typically, if your order was placed Monday through Thursday it will be shipped within 1-2 days, however at times it may take 3-5 days to ship. If your order was placed on Friday, the order will likely ship within 3-5 days. You will receive an e-mail confirming your order has shipped.
Exclusive pieces, limited drops, and other one-off collections may take longer than 3-5 days to ship, however this is rare. We appreciate your patience! We have an extremely high overall customer service and satisfaction rating for a reason.
Please ensure you report an issue within the respective deadlines:
- Damaged: Within 7 days of when the package was marked delivered
- Defective: Within 7 days of when the package was marked delivered
- Wrong Items: Within 7 days of when the package was marked delivered
- Missing: Within 7 days of when the package was marked delivered
- Quality: Within 30 days of when the package was marked delivered
International shipping postage simply covers the cost of transporting and delivering your parcel. Hue Division does not charge any applicable duties and taxes imposed by the customs and revenue authorities in the destination country. This is the responsibility of the customer. There are different costs per destination, but we strive to keep the charges as minimal as possible. Duties (or Customs Tariffs)are set by the destination country customs authorities and determined based on a combination of country of origin (manufacturing) the goods being purchased and the classification of that merchandise. International taxes (such as value added, tax, or vat) are set by the destination country.
Reserved Rights Regarding Orders/Returns
We reserve the right to solely define and limit, refuse, and/or reject orders/returns from customers at any time due to:
- An irregular or excessive returns history indicative of "wardrobing;"
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
- Potential fraudulent or criminal activity.
Returned-to-Sender & Refused Packages
Returned-to-Sender or Refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card. We will do our best to get your package delivered, but we do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
Return Exchanges/Store Credit(Refund)
Returns are accepted within 30 days of order delivery. All returned items are inspected before an Exchange/Store Credit(Refund) can be processed so please ensure that the items are in new, unworn, and unwashed condition; to include being free of smells, stains, makeup, deodorant, and/or bodily fluids.
Returns are completed with a refund back to the store credit in the form of an E-Gift Card. We will waive the return label fee, complimentary on us.
Exchange requests are subject to product availability. If the requested item is no longer available at the time of return processing, a credit will be issued.
If you are returning an item that has been previously exchanged, there are no refunds on any exchange returns - you will be issued a store credit in the form of an E-Gift Card.
Return Processing Time Frame: 5-7 business days once the return package is received.
Sales items are final and are not eligible for returns, refunds, or exchanges.
We can process a return for our international customers, however, our return labels are available for use by U.S. Domestic customers only so a return shipping label is not provided. After we receive your product, we'll process your return within 5-7 business days, and any exchanges will be shipped back to you during that week. We ship out free exchange orders, however, we are not responsible for additional charges associated with your countries' customs taxes/duties, nor can we predict what these charges may be.
If you have received a damaged/defective item or an item that is not the one you've ordered, please email customer service within 7 days of delivery by contacting them.
All returns are inspected before an Exchange/Store Credit(Refund) can be processed so please ensure the following:
- Items must be unwashed, in new condition and have original tags attached.
- Items must be free of smells, stains, makeup, deodorant, and/or bodily fluids.
- Sale items are FINAL and are not eligible for returns, refunds, or exchanges
We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.
For Immediate Questions
Customer Service: email@example.com
Phone: +1 (212) 600 4132
Monday-Friday from 9am-5pm EST